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Shipping & Returns Shipping & Returns

We aim at providing safe delivery of our goods and excellent services to our customers. We have our own mission, to ensure quick and efficient delivery service.

Shipping Information

We ship domestic (UK / USA) and international (worldwide). Orders are normally processed within 24 hours of receipt and shipped within 1 business day. Once your order has been shipped you will be notified via email.

We despatch all items promptly, in most cases within 48 working hours.
UK 1-2days USA & Canada (2-4days) Europe (3-6days) All other countries (7-9days)

Shipping Times

We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Orders are estimated to arrive next working day after despatch. This shipping timetable is only an estimate and is made in good faith but is not guaranteed...

Shipping Costs

Standard shipping cost is applied.  Usually depends on the weight of the product or products you are ordering. Some products on promotion may include free shipping.

Shipping Delays/Out of Stock Items

We always strive for customer satisfaction. However, some shipping delays are beyond our control such as adverse weather conditions and delivery service mishandling and other ‘in transit’ errors. In order to ensure your order arrives promptly please review all information submitted before processing orders. Occasionally, an item will be out of stock. Out of stock items will be indicated/highlighted at the time of your order.

Proof Of Delivery

The person receiving the goods must sign ESCD as proof of delivery of the consignment. Any computerised record of the receiver s signature that ESCD has obtained will be evidence of the delivery of the quantity of parcels within the consignment.

Cancellations

Cancellations must be made within 24 hours after the order is placed. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment. Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.

Our Guarantee: All items carry a money-back guarantee.

If you are not satisfied with your item, please return it, within 7 days of receipt, for a full refund of product purchase price.

Damage Policy

If you receive a damaged product, you must contact us within 3 days of receiving it so we can file a damage report with the shipping company and make arrangements to  replace your damaged product.

Returned Products

Returned items must Be 100% complete, contain ALL original boxes and packing materials. All returns and exchanges must be shipped within 3 business days once we have been notified of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

Return Shipping address

Important - Please do not ship anything back to us without contacting us first. We take no responsibility for unauthorised returns.

Questions

Questions regarding our Conditions of Usage, Privacy Policy or other policy related material can be directed to our support staff by clicking on the Contact Us link in the side menu.

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